SHIPPING
Purchases will be processed and shipped within 5-7 business days upon sale validation. We offer free shipping to all states in the United States of America on orders over $1,000.00 (one thousand dollars). Buyers outside of the United States are responsible for any taxes, fees, and restrictions imposed by their country.
Shipping costs, taxes, and delivery times may vary depending on the destination.
RETURN POLICY
Laise Design jewelry is made by hand and, as such, no item will ever look the same as the other even if it is the same style. It will also bear “imperfections” which are the evidence of hand-workmanship and something we are proud of.
We at Laise Design want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept the return of pieces for online store credit within 14 days of receiving your item. (Exceptions can be made for gifts.) In case of a return-store credit procedure, the buyer has 30 days after the return date to redeem the store credit. Please contact us at info@laisedesign.com if you wish to return a piece. Return shipping fees are the customer’s responsibility.
As each piece is unique and handmade, in the event of a return, only online store credit will be given. Please email requests within 14 days of receipt. Upon return confirmation, the item should be returned in original, new condition and the customer is responsible for return shipping fees.
Items should be returned as new, unused, and in the original packaging. Returns that are damaged, soiled, or altered may not be accepted and may be sent back to the customer. Online store credits will only be granted for pieces that are returned to us in their original condition. We recommend that you insure the return of your items as we will not be liable for loss or damage until we receive the goods.
GIFT RETURNS
If you have received an item as a gift, you may exchange it for an online store credit, returning the jewelry within 14 days from the date of purchase to your Laise Design account (you will need to register your details online) with a gift receipt. The amount is automatically deducted from your next purchase and will be valid for 30 days from the returned date. Please be aware that you may need to pay any cost difference, additional shipping, taxes, and import duties. To arrange a return, please email contact@laisedesign.com.
EXCHANGES
If you wish to exchange your item for an alternative style, we suggest that you return it for an online store credit and purchase the new piece separately. Simply contact@laisedesign.com within 14 working days of receiving your order, (please include your order number in the subject of your email). Note that you have 30 days after return date to effectuate the exchange.