RETURN POLICY
Laise Design jewelry is made by hand and, as such, no item will ever look the same as the other even if it is the same style. It will also bear “imperfections” which are the evidence of hand-workmanship and something we are proud of.
We at Laise Design want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept the return of pieces for online store credit within 14 days of receiving your item. Please contact us at info@laisedesign.com if you wish to return a piece. Return shipping fees are the customer’s responsibility.
As each piece is unique and handmade, in the event of a return, only online store credit will be given. Please email requests within 14 days of receipt. Upon return confirmation, the item should be returned in original, new condition and the customer is responsible for return shipping fees.
Items should be returned as new, unused, and in the original packaging. Returns that are damaged, soiled, or altered may not be accepted and may be sent back to the customer. Online store credits will only be granted for pieces that are returned to us within 14 days after purchase and in their original condition. We recommend that you insure the return of your items as we will not be liable for loss or damage until we receive the goods.
COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on laisedesign.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
GIFT RETURNS
If you have received an item as a gift, you may exchange it for an online store credit, returning the jewelry within 14 days from the date of purchase to your Laise Design account (you will need to register your details online) with a gift receipt. The amount is automatically deducted from your next purchase and will be valid for 30 days from the returned date. Please be aware that you may need to pay any cost difference, additional shipping, taxes, and import duties. To arrange a return, please email contact@laisedesign.com.
EXCHANGES
If you wish to exchange your item for an alternative style, we suggest that you return it for an online store credit and purchase the new piece separately. Simply contact@laisedesign.com within 14 working days of receiving your order, (please include your order number in the subject of your email). Note that you have 30 days after return date to effectuate the exchange.
SHIPPING
Purchases will be processed and shipped within 5-7 business days upon sale validation. We offer free shipping to all states in the United States of America on orders over $500. Buyers outside of the United States are responsible for any taxes, fees, and restrictions imposed by their country.
Shipping costs, taxes, and delivery times may vary depending on the destination and the shipping method selected at checkout.
We are not responsible for any delays or failures in delivery caused by events beyond our control, including but not limited to natural disasters, strikes, or customs delays.
Once a product has been shipped, we are not responsible for any loss, theft, or damage to the product during transit.
If you wish to receive your order sooner or need it for a specific date, please make a note in the ‘Notes’ section of the order form, or contact us at info@laisedesign.com to set up a rush order. Rush shipping fees will be applied.
Laise Design jewelry is made by hand and, as such, no item will ever look the same as another, even if it is the same style. It will also bear “imperfections” which are the evidence of hand-workmanship.
Laise Design provides Free Shipping on all US domestic orders over $1,000.00 (one thousand dollars).
International orders are accepted! Please contact info@laisedesign.com for a shipping quote before placing your order.
For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery.
You may be charged import duties and taxes by your local customs authority when your parcel is received in your country. Duty rates vary depending on the value of the goods, what they are made of, and where they are made. All countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged them to avoid any surprises.
Laise Design is not responsible for any delays caused by customs clearance during the delivery process.
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature. Please ensure you are present at the assigned address at the time of delivery.
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address.